A chatbot is a computer program that simulates human conversation. Simply put, a chatbot is a digital robot or automated system that interacts with other humans through various methods of communication. There are several advantages to using chatbots over live agents, such as increased accuracy and the elimination of long wait times. These reasons, among others, make the case for investing in an AI-powered chatbot today.
You know you’ve become a member of the big league when you have your own personal assistant. That right there is living your best life, right? Now many of us don’t feel as though we’re able to hire our own assistants. For one reason or another. There are also people who don’t have the luxury of choosing who is and isn’t able to enter into their space. Luckily for them, an AI-powered chatbot can help. And if it can help with that then it can help with just about anything that you would like it to do.
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Why You Need To Consider A Chatbot Today
- The first reason for using an AI-powered chatbot is because it will reduce the amount of time you spend answering customers’ questions and performing tasks for them. For example, if a customer wants to buy a product from your online store but doesn’t have any idea what it looks like, they could ask the chatbot to show them pictures of similar items so they can make an informed decision before making their purchase. A chatbot could also provide detailed information about each product including price range, availability, etc…
- The second reason why you need to consider using an AI-powered chatbot is that it will save money on customer service costs by eliminating or reducing the number of human operators needed to answer questions and perform tasks for customers.
- The third reason why you need to consider using an AI-powered chatbot is that it will improve your website’s conversion rate by making it easier for customers to find products that match what they’re looking for without having to spend time searching through hundreds of pages or clicking on links in order to see if there’s anything available in their price range or within their budget.
There are a lot of advantages to using AI-powered chatbots. Not only can they improve your website’s conversion rate by making it easier for customers to find products that match what they’re looking for with simply the click of a button, but they can also provide you with additional leads and even answer questions the customer might have about your company and products. They’re a convenient way to help people find out more about your company and products without having to spend hours trying to do so themselves.
In August 2017, SMAK Digital acquired the award-winning Hong Kong-based Chatbot company OhmniLabs which specializes in location-based services. For many years, OhmniLabs has been working on their proprietary artificial intelligence engine to optimize the way a real human interacts with chatbots. While other companies have also been investing in chatbot technology, we at SMAK Digital hope that this acquisition will give us a competitive advantage to continue improving the quality of chatbot algorithms. In the future, consumers should no longer be forced to choose between engaging with a bot or dealing with a sales assistant in physical stores or call center agents over the phone.